Refund policy

We stand behind every Ruffco product with our 30-Day Money-Back Guarantee.

That means you have 30 days from the date your order is delivered to try Ruffco with your dog, completely risk-free.

If you're not satisfied with your purchase for any reason, simply email us at support@theruffco.com within 30 days of delivery and we'll help make it right.

We believe every dog deserves the opportunity to experience Ruffco, which is why we give you plenty of time to see if it's the right fit for your pet.

Our goal is simple: happy dogs and happy owners.

• Damaged items must be reported within 7 days of delivery.
• Orders that never arrive due to an incorrect shipping address entered by the customer are not eligible for replacement/refund.
• Refund requests must be submitted within 30 days of delivery.